What is SSL?

In short terms whenever you visit a site that has https:// that means it has a certificate that allows it to encrypt data being sent, this is generally wanted on every website to prevent people from seeing sensitive information sent between the client and website.

Common issues with SSL

We’ll go over the common issues people have with setting up SSL, it’s very easy to fix these with our web panel and almost all the fixes are automatic and just require one click of a button!

DEPTH_ZERO_SELF_SIGNED_CERT

This is by far the most common one, certificates expiring but fixing this is incredibly easy using our web panel as shown below.

1. Visit your websites CPanel
2. Click on the SSL/TLS Status button under the Primary Domain label on the right.
3. Once on the SSL/TLS Status page simply click on Run AutoSSL
4. Simply wait for the certificates to finish this can take about 5-10 minutes.
5. Once the locks are green you’re done! Your site is once again secured!

Please note sometimes your site can still be shown as not secure, you may need to clear your browser cache.

My website isn’t automatically using HTTPS

This is usually because you don’t have Forced HTTPS Redirect enabled on the domain tab. It’s super simple to enable this and once you do everyone who connects will only be-able to go through the secure https:// link.

1. Visit your websites CPanel
2. Click on the Domains button on the main page
3. Afterwords find the domain(s) you’d like to enable Forced HTTPS Redirect on and simply click the slider to enable it
4. You’re done! Any clients connecting to your site will now automatically be placed in a secure https:// link!

Please note sometimes your site can still be shown as not secure, you may need to clear your browser cache.