Physgun Terms Of Service
During weekdays and weekends, Physgun aims to respond to support tickets within an hour and 12 hours when outside office hours. Support is a guaranteed part of all Physgun services unless explicitly stated. Support is not ensured or official if not handled via a ticket on the billing portal.
Physgun aims to provide 99.9% uptime for all our services and will give a heads-up for any scheduled downtime. Certain situations like hardware failure and upstream provider downtime are unavoidable to provide a heads up.
All game server backups made on our game panel are automatically backed up onto redundant storage on our end. Physgun does not ensure this data; it is on the customer to ensure proper data backup practices.
Services with the exception of the following are refundable: Dedicated Servers, Build To Order hardware, Physical Hardware.
Services are eligable for refund within the first 3 24-hour days of the creation of the service in the Physgun database. Additionally we do not offer refunds for any recurring payments after the first month's payment.
Liability Limitation and Exclusion
Physgun, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. Physgun shall not be held liable for any disruption, delay, or disconnection of services for any period of time. Physgun is not responsible for any actions taken place on our services. The sole role of Physgun is to provide the server.
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed necessary for the security or “well- being” of our servers and or services.
This document was last edited on 6/26/2022 and is subject to change at any time without notice.
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